Frequently Asked Questions
Can you send entertainers to my chosen venue?
Absolutely! Almost all our kids entertainment options are completely mobile, so we can definitely come to you!
Can you host the party in a park?
Yes! Many of our packs can be hosted outdoors including in parks. Our park party is the perfect example of this! Some packs require access to water or a power outlet so contact our team to discuss how we can make this work for you.
How much space do you need?
This depends on the type of pack you are looking to do. Some of our options require a bit more space than others, so it's always best to contact our team to check if the space you have in mind will work.
Do you have Public Liability Insurance?
Yes, absolutely! We're happy to provide you with our certificate on request.
Do you provide invitations?
Definitely! When you book with us you get access to our free online platform, where you can invite and manage your guests. Our digital invitations can be sent out through both email and SMS!
For those who prefer, we can also provide a PDF invitation which can be printed. We do not mail out hard copy invitations.
Can I meet the entertainer before the party?
You'll definitely get to speak with your entertainer before the party!
They'll give you a call the day before your party to introduce themselves, and to answer any last minute questions you may have about how the day will run.
Additionally, your entertainer will arrive between 10 and 20 minutes ahead of the scheduled time to meet and greet and get set up.
Who can I contact on the day if there are any issues?
You can always call our office on (800) 565-1731!
We have staff working in our Amazing office every day of the week, so you always have someone to talk to!
Our phone hours are (all in Central Time Zone);
9am - 7pm - Monday, Tuesday, Friday
9am - 5pm - Wednesday, Thursday, Saturday and Sunday
Can older/younger siblings join in?
Yes! Many of our parties have siblings involved in the fun. It is important we know accurate numbers beforehand so we have the right number of hosts. If you are likely to have a wide range of ages at the party please let us know so we can ensure there are appropriate activities.
Do you provide party bags?
Yes we do! Let our team know you're interested in adding party bags, and we'll let you know the options available!
Do you provide costumes for the kids?
If you want a party where costumes are included, have a chat with our team about the options we have.
What do you use as prizes for the games?
All the favourites!
Think lollies, stickers and small novelty items.
What time will my entertainer arrive?
10 - 20 minutes ahead of the start time to introduce themselves and set up.
What is the wet weather policy for outdoor parties?
Extreme wet and hot weather is an inconvenience to any party!
We know how frustrating it can be to plan every detail of your party only to experience an extreme weather condition. Please consider shelter and shade for the entertainer or have an alternative venue option prior to your day.
Should you wish to postpone or cancel your party date for any reason, we do require 7 days notice ahead of the day, to avoid charges.
What happens if my numbers change?
When you book your party you will be advised how many kids an entertainer can handle. This is usually 18, but varies depending on the speciality of the pack.
If your numbers increase and we need a second host please give us as much notice as possible so we're able to secure a second host - 7 days should be sufficient.
Do you provide catering and decorations?
Unfortunately, at this stage we do not provide catering or decorations.